Relief Net Road Services, Inc

Privacy Policy and Terms

This Privacy Policy details how Relief Net Road Services, Inc. (“we”, “us”, “our” or “the Company”) collect, use, share and protect information that you give us when you use our website, mobile app, or other products, services or websites offered by us (“the Services”). This Privacy Policy does not apply to information we receive from third parties in connection to the services that we provide nor does it apply to information that is available publicly.

RELIEF NET IS NOT AN EMERGENCY SERVICE. IN THE EVENT OF AN EMERGENCY CALL 911

Types of Information We Collect

Information You Provide to Us

We collect information you provide directly to us, such as information in connection with your request for Roadside Assistance Services. We may collect this information through various forms and in various places within the Services, including through our website, mobile app, over the phone, or when you otherwise interact with us. This information may include:

• Name
• Phone Number(s)
• Addresses
• Location Information including physical addresses, zip codes, cross streets, type of location or structure (residence, office, street, parking garage, etc.), specific location within a structure or property, and geocodes.
• Email Address(s)
• Vehicle(s) Information (including but not limited to: Make, Model, Year, Color, custom equipment, odometer, VIN, License Plate, reason for disablement)
• Communication preferences, whether by text, phone, mail, email, etc…
• Vehicle Repair Preferences, such as the destination where vehicle is being towed to.
• Payment Information: credit/debit card number, expiration date, security code, and billing address, and/or information regarding your PayPal, Google Wallet or other digital payment accounts you utilize with us.

Information We Collect Through Your Use of the Services

• Location Information: We may collect information about the real-time geographic location of your Device.
• Device and Connection Information: We may collect information about your Device, including, manufacturer and model of your Device, , internet browsers, type of Device (e.g. laptop, smartphone, tablet, PC, smartwatch), operating system, your Internet service provider, your mobile network provider, your IP address, preferred language and country location, your Device’s unique device identifier, the type and version of software.
• Usage and Preference Information: We collect information about how you interact with the Services, preferences expressed, and settings chosen. We may automatically collect certain details of your access to and use of the Services, including, date, time and duration of your use, and/or the specific pages, buttons, images, videos, links, or forms that you access.
• Other information specifically related to your use of the Services, including information that you publicly post using tools made available by us.

Cookies

A cookie is a data file placed on a Device when it is used to access the Services. A Flash cookie is a data file placed on a Device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your Device. Cookies and Flash Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our web pages. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or Flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you. Since your browser and Device is different, you will need to follow your browser’s instructions for disabling or deleting cookies. You should be aware that the Company cannot control the use of cookies (or the resulting information) by third-parties, and use of third party cookies is not covered by our Privacy Policy.

Do-Not-Track Policy

This website does not respond to web browser “Do Not Track” signals or other similar mechanisms regarding the collection of personal information.

Information Collection from Third Parties

We may, from time to time, supplement the information we collect about you through the Services with outside records from third parties in order to enhance our ability to serve you, to tailor our content to you and to offer you opportunities to purchase products or services that we believe may be of interest to you. We may combine the information we receive from those sources with information we collect through the Services. In those cases, we will apply this Privacy Policy to any Personal Information received, unless we have disclosed otherwise.

How Your Information is Used and Shared

We use the information we collect from you to administer our business, provide superior service, offer opportunities that we think would be of benefit to you, and ensure technological compatibility with your Device.

The information we collect is used to help deliver the Roadside Assistance Services that you request. From time to time, we may use and share information that personally identifies you to our affiliates and to other non-affiliated entities including in the following manner:

• To deliver the requested Roadside Assistance Services, including sharing selected information with, our affiliates, and other third party companies and individuals to (i) facilitate the Services (ii) provide or perform certain aspects of the Roadside Assistance Services on our behalf such as roadside assistance and towing service Providers, emergency service providers, first responders, automobile dealers, service centers and repair shops, (iii) host the Services, design and/or operate the Services features, track the Services analytics, (iv) process payments, including debit and credit card payments, (v) engage in anti-fraud and security measures, (vi) provide customer support, (vii) provide geolocation information to our agents and service providers, (viii) enable us to send you special offers, promotions or marketing communications concerning products or services that may interest you; (ix) enable us to perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services features), and/or (x) perform other administrative services. We may use third party analytics service providers to evaluate and provide us with information about the use of the Services and viewing of our content; these analytics service providers may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information. We may use a third party hosting provider who hosts our support section of our website. Information collected within this section of our web site is governed by our Privacy Policy.
• As disclosed in other applicable policies, terms of use, or other agreements.
• As permitted or required by law or as authorized by you.

SMS Consent and Phone Number Sharing

Mobile Opt-In, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

SMS Disclosures

If you consent to receive SMS from Relief Net Road Services, you agree to receive conversational SMS from us, to update you about the requested roadside assistance service. Reply STOP to opt-out; Reply HELP for support; Message and data rates may apply; Messaging frequency may vary. Visit our Privacy Policy to see our privacy policy and terms and conditions.

Legal Compliance

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process; (ii) to protect and/or defend the Terms for the Services or other policies applicable to any online and mobile services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, the Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Further, we may use IP address or other unique Device identifiers, to identify users, and may do so in cooperation with third parties such as copyright owners, internet service providers, wireless service providers and/or law enforcement agencies, including disclosing such information to third parties, all in our discretion. Such disclosures may be carried out without notice to you subject to applicable law.

Aggregate Information

We may share non-personally identifiable information, such as aggregate information which includes data we collect about a group or category of products, services or customers, from which individual customer identities have been removed. Likewise, information about the services and/or products you purchase may be collected and combined with information about the services and/or products purchased by others. Aggregate data helps us understand trends and customer needs so that we can better consider new products and services, and tailor existing products and services to customer desires. We may disclose to third parties aggregated information about our users, such as aggregated user statistics and log data and other information that does not identify any individual or Device, without restriction.

Third Party Information Collection

When you use the Services, certain third parties may use automatic information collection technologies to collect information about you or your Device. These third parties may include, the manufacturer of your Device, the mobile app distribution sites, the web browser that you use, your mobile network provider and/or your Internet service provider. The information these third parties collect may include your personal information. We do not control these third parties’ tracking technologies or how they may be used. If you have questions about an advertisement or other targeted content, you should contact the responsible third party directly to obtain instructions for how to opt-out of having your information collected or used in this way.

SMS Terms and Conditions

1- SMS Consent Communication: The information Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications: If you have consented to receive text messages from Relief Net Road Services, Inc, you may receive messages related to the following
Follow-up messages related to driver information
Estimated arrival updates
Requests for Service
3- Message Frequency: Message frequency may vary depending on the type of communication..
4- Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method: You may opt in to receive SMS messages from Relief Net Road Services, Inc in the following ways
By submitting an online form
6- Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help: If you are experiencing any issues, you can reply with the keyword HELP to (214) 256 3320. Or, you can get help directly from us at info@reliefnet.com
8- Standard Messaging Disclosures: Message and data rates may apply. You can opt out at any time by texting "STOP." For assistance, text "HELP" to (214) 256 3320 or visit our Privacy Policy / Terms and Conditions page. Message frequency may vary

How to Contact Us

If you have any questions or concerns about this Privacy Policy or its implementation, you may contact us through our contact page or by email to: info@reliefnet.com